Help Center

What is Wanepass?

Learn what Wanepass does for attendees and event organizers.

Creating your organizer account

Sign up and set up your organization to start hosting events.

Creating your first event

Walk through the event builder from draft to published event page.

Understanding the event dashboard

Navigate orders, attendees, check-in, emails, and settings for one event.

Finding your ticket after purchase

Locate your QR code and order details in My Tickets or by email.

Finding tickets as a guest (no account)

Recover your tickets after a guest checkout, without creating an account.

Claiming a ticket sent to you

Open a ticket link from email and add it to your account.

Transferring a ticket

Send a purchased ticket, cancel a pending transfer, and what changes after it is accepted.

Using a promo code at checkout

Enter a code during checkout and see the reduced total on the order summary.

Requesting a refund

How refund policies work and who to contact as an attendee.

What to do if you didn't receive a confirmation email

Resend ticket links and fix common email delivery issues.

Editing your order information

Update the name or email on a ticket when the organizer allows it.

Setting up ticket types

Create free, paid, and donation ticket tiers, capacity limits, and sales windows.

Automatic event discounts

Set a sale price on tickets. Buyers see the discount on the event page — no promo code required.

Promo codes and access codes

Create percent or fixed coupons, limit how often they can be used, and unlock hidden ticket tiers.

Recurring and multi-session events

Schedule multiple dates under one event and manage tickets per session.

Editing an event after publishing

Change copy, images, dates, and tickets on a live event.

Changing ticket settings after registration

Edits to approval, price, or currency leave existing guest registrations on their original terms.

Canceling an event and refunding attendees

Close sales, notify guests, and process refunds from the organizer dashboard.

Event visibility settings

Publish publicly, hide from search, or require a link or password.

Zoom for online events

Connect Zoom on your account, then create a meeting, pick an existing one, or paste a join link.

Google Meet for online events

Connect Google on your account, then create a Meet, pick an existing one, or paste a join link.

Setting up RSVP approval for your event

Require manual review before tickets are issued or payment links sent.

Bulk-approving or rejecting RSVPs

Review pending requests and act on many at once from the Requests page.

Understanding the RSVP status lifecycle

Follow a request from pending to approved, declined, or expired.

Sending emails to attendees

Compose broadcasts, schedule reminders, and use system emails.

How Wanepass QR codes work

Why each QR code is unique, signed, and safe to scan at the door.

Scanning tickets at the door

Use check-in mode on your phone or tablet to scan attendee QR codes.

Manual check-in and lookup by name

Check guests in without a QR code when needed.

Troubleshooting a QR code that won't scan

Fix brightness, damage, and scanner issues at the door.

Choosing your currency

Pick the charge currency when you set ticket prices. Guests pay that amount — Wanepass does not convert based on location.

Understanding fees and payout timing

Wanepass platform fees, who pays them, and how Stripe Connect payouts work.

Using the payments ledger

Review transactions, revenue, and payment status per event.

Bank transfer and marking orders paid

Record offline payments when guests pay by bank transfer.

Refunding an attendee

Issue full or partial refunds from the organizer orders view.

Signing in to Wanepass

Log in with email or Google and recover access to your account.

Updating your profile and organization info

Change your name, email, and public organizer profile.

Managing language, theme, and email alerts

Set your default language, appearance, and which alerts also arrive by email.

In-app notifications

Use the bell icon for new registrations, feedback requests, and survey responses.

Managing team members and co-organizers

Invite colleagues to help manage your organization and events.

Using Wanepass in French

Switch the site language to French for UI and emails where available.

Accessibility features

Keyboard navigation, contrast, and mobile-friendly layouts on Wanepass.

I paid but I don't see my ticket

What to do when a payment went through but the ticket hasn't appeared yet.

Understanding 3D Secure and bank verification

Why your bank asks you to verify a payment, and what to do if it hangs or fails.

Not receiving emails from Wanepass

Fix spam filtering and resend ticket or approval messages.

Card declined at checkout

Resolve payment failures and complete your order.

Event page not loading or images missing

Refresh, check connection, and verify private event access.

Common error messages explained

Plain-language meanings for frequent Wanepass errors.

Frequently asked questions

Quick answers on fees, refunds, countries, and platform basics.