Help Center

What is Wanepass?

Learn what Wanepass does for attendees and event organizers.

Creating your organizer account

Sign up and set up your organization to start hosting events.

Creating your first event

Walk through the event builder from draft to published event page.

Understanding the event dashboard

Navigate orders, attendees, check-in, emails, and settings for one event.

Finding your ticket after purchase

Locate your QR code and order details in My Tickets or by email.

Claiming a ticket sent to you

Open a ticket link from email and add it to your account.

Requesting a refund

How refund policies work and who to contact as an attendee.

What to do if you didn't receive a confirmation email

Resend ticket links and fix common email delivery issues.

Editing your order information

Update the name or email on a ticket when the organizer allows it.

Setting up ticket types

Create free ticket tiers, capacity limits, and sales windows.

Recurring and multi-session events

Schedule multiple dates under one event and manage tickets per session.

Editing an event after publishing

Change copy, images, dates, and tickets on a live event.

Canceling an event and refunding attendees

Close sales, notify guests, and process refunds from the organizer dashboard.

Event visibility settings

Publish publicly, hide from search, or require a link or password.

Embedding your event on a website

Copy an iframe snippet to show your event card on an external site or app.

Setting up RSVP approval for your event

Require manual review before tickets are issued or payment links sent.

Bulk-approving or rejecting RSVPs

Review pending requests and act on many at once from the Requests page.

Understanding the RSVP status lifecycle

Follow a request from pending to approved, declined, or expired.

Sending emails to attendees

Compose broadcasts, schedule reminders, and use system emails.

How Wanepass QR codes work

Why each QR code is unique, signed, and safe to scan at the door.

Scanning tickets at the door

Use check-in mode on your phone or tablet to scan attendee QR codes.

Manual check-in and lookup by name

Check guests in without a QR code when needed.

Troubleshooting a QR code that won't scan

Fix brightness, damage, and scanner issues at the door.

Understanding fees and payout timing

How Wanepass service fees and organizer payouts work.

Using the payments ledger

Review transactions, revenue, and payment status per event.

Bank transfer and marking orders paid

Record offline payments when guests pay by bank transfer.

Refunding an attendee

Issue full or partial refunds from the organizer orders view.

Signing in to Wanepass

Log in with email or Google and recover access to your account.

Updating your profile and organization info

Change your name, email, and public organizer profile.

Managing team members and co-organizers

Invite colleagues to help manage your organization and events.

Using Wanepass in French

Switch the site language to French for UI and emails where available.

Accessibility features

Keyboard navigation, contrast, and mobile-friendly layouts on Wanepass.

Not receiving emails from Wanepass

Fix spam filtering and resend ticket or approval messages.

Card declined at checkout

Resolve payment failures and complete your order.

Event page not loading or images missing

Refresh, check connection, and verify private event access.

Common error messages explained

Plain-language meanings for frequent Wanepass errors.

Frequently asked questions

Quick answers on fees, refunds, countries, and platform basics.