Terms & Conditions

Wanepass is an online platform that allows users to discover, share, and book tickets for experiences, including concerts, festivals, and professional gatherings.

• The Platform's role: Wanepass provides the technology that helps people discover events and buy or register for tickets. We are not the creator, organizer, or host of the events listed on the Platform, and we do not guarantee that an event will sell tickets, take place as described, or generate any particular revenue.
• The Organizer's Role: Independent event hosts ("Organizers") are solely responsible for ensuring their events are safe, accurate, and conducted in accordance with local laws.

To access certain features, including purchasing tickets or creating event listings, you must register for an account.

• You must provide accurate, current, and complete information during registration.
• You are entirely responsible for maintaining the confidentiality of your password and account activity.
• You must notify Wanepass immediately of any unauthorized use of your account.
• We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

3.1. Purchases and Pricing

• All ticket prices are set directly by the Organizer, not by Wanepass.
• Purchases may be subject to additional non-refundable transaction fees and service fees ("Service Fees"), which will be displayed clearly before you complete your purchase. Those Service Fees are Wanepass’s platform application fee when the organizer passes it to you. They do not include Stripe’s card-processing fees, which Stripe charges to the organizer.
• You agree to pay all charges incurred by your account, including applicable taxes. If the organizer adds a tax at checkout, that tax is set by the organizer, not by Wanepass.
• The Organizer (host) is the seller of the tickets and the merchant of record for card payments. When you pay by card, your card is charged to the Organizer’s Stripe account. Wanepass is the platform / facilitator.

3.2. Refunds and Cancellations

• All sales are final unless otherwise stated by the Organizer's specific event policy or required by local law.
• If an event is cancelled, postponed, or significantly rescheduled, refunds are governed by the Organizer’s policy.
• Wanepass’s Service Fees (the platform application fee, when shown to you) are typically non-refundable. Stripe’s card-processing fees are charged to the Organizer’s Stripe account and are not a Wanepass fee.

4.1. Event Creation and Content

• As an Organizer, you grant Wanepass a non-exclusive, worldwide, royalty-free license to display, market, and distribute the text, images, and media you upload ("Organizer Content") to promote your event.
• You warrant that you own or have the legal right to use all content, logos, and trademarks uploaded to your event page.
• You are solely responsible for obtaining all necessary permits, insurance, and licenses required to host your event, and for complying with applicable laws (including consumer, tax, and advertising rules that apply to you).
• You must describe your event accurately (date, time, venue, what is included, and any restrictions) and keep that information up to date if something changes.
• You set and publish your own refund policy for each event. You are responsible for honoring that policy and for handling attendee refund requests, cancellations, and complaints about the event itself.

4.2. Payments, Stripe Connect, and payouts

• Paid card sales on Wanepass use Stripe Connect Standard. You connect your own Stripe account and use the full Stripe Dashboard. You must complete Stripe onboarding and identity verification (KYC) before you can sell paid tickets. Until your Stripe account can accept charges and receive payouts, paid sales stay unavailable.
• You (the organizer / host) are the seller of tickets and the merchant of record for card payments. Ticket buyers pay your Stripe account. Wanepass is the platform / facilitator and collects a 3.5% application fee (our platform fee) on paid tickets. Wanepass is not the merchant of record and does not charge the buyer’s card on its own account.
• Our platform fee on paid tickets is published on the Pricing page (currently 3.5% per paid ticket, with no fixed fee). Free and RSVP tickets have no platform fee. You may pass the Wanepass platform fee to the buyer or absorb it; that toggle applies only to the Wanepass 3.5%. Stripe card-processing fees also apply on card payments, as published by Stripe (typically around 2.9% + $0.30 — this is not a guaranteed rate). Stripe’s fees are charged to your Stripe account and deducted from your payout, not from Wanepass. They are not part of the Wanepass platform fee.
• Payouts of ticket funds (minus the Wanepass application fee, Stripe’s processing fees, and any amounts Stripe or we are entitled to withhold or reverse under these Terms or Stripe’s terms) are sent to the bank account you linked in Stripe, on Stripe’s payout schedule for your account. We do not promise a fixed number of business days, and we do not guarantee that Stripe will pay out on any particular date.
• This section replaces any older wording that described Wanepass as merchant of record, as creating destination charges on Wanepass’s platform account, as collecting and holding ticket money on a custom payout calendar, or that implied buyers pay Wanepass rather than you.

4.3. Cancelled or Altered Events

• If you cancel an event, you are entirely responsible for notifying buyers and funding the full refund of all ticket purchases.
• If you fail to fulfill your refund obligations for a cancelled event, Wanepass reserves the right to recover those funds from you through any legal means, including by collecting amounts through Stripe or offsetting amounts you owe us.

4.4. Disputes, chargebacks, and cooperation

• If a buyer disputes a charge or a card network opens a chargeback, that dispute is processed against your Stripe account as the seller and merchant of record. Stripe may debit your account or withhold payouts on your account while the dispute is investigated or after it is lost. You remain responsible for those amounts.
• You agree to cooperate promptly: provide evidence, respond to information requests, and fund refunds or chargeback amounts when you are responsible for the event or the sale.
• Stripe may withhold, delay, or offset payouts on your Stripe account when there is a risk of chargebacks, refunds, or fraud. Wanepass may also collect unpaid application fees or other amounts you owe us.

4.5. Taxes

• You are solely responsible for determining, charging, collecting, and remitting any taxes that apply to your events and ticket sales, including sales tax, VAT, GST, HST, or similar.
• Wanepass does not collect, report, or remit tax on organizers’ behalf. Any optional tax you configure is added to the buyer’s payment for your convenience only.
• The tax portion of a card payment is paid to your Stripe account with the remainder of the ticket funds. The Wanepass platform fee is calculated on the ticket subtotal, not on tax. Wanepass does not collect or remit organizer tax.

When using Wanepass, you agree not to:

• List or promote illegal, fraudulent, or explicitly harmful events.
• Use the Platform to scrape data, distribute spam, or transmit malware.
• Resell Wanepass tickets on unauthorized third-party platforms for commercial profit without explicit permission.
• Impersonate any person or entity, or falsely state your affiliation with an event or brand.

The Platform’s design, code, branding, text, graphics, and logos are the intellectual property of Wanepass and are protected by copyright, trademark, and other proprietary laws. You may not copy, modify, or distribute any part of our Platform without our prior written consent.

7.1. "As Is" Basis

The Services are provided on an "as is" and "as available" basis. Wanepass does not warrant that the Platform will be uninterrupted, error-free, or that ticket sales, payouts, or event outcomes will meet your expectations. We explicitly disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement, to the maximum extent permitted by law.

7.2. Limitation of Liability

To the maximum extent permitted by law, Wanepass (including its proprietor, employees, and partners) shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data.
• The behavior, conduct, or safety standards of any attendee or Organizer at a physical event.
• The cancellation, postponement, or scheduling changes of any event listed on the Platform.
• Any shortfall in ticket sales, attendance, or organizer revenue.
• The timing, hold, reversal, or failure of a payout beyond what these Terms and Stripe’s then-current payout rules describe. Stripe, banks, and card networks control parts of that process.

In no event shall Wanepass’s total liability exceed the total amount of Service Fees paid by you to Wanepass in the three (3) months preceding the claim.

You agree to defend, indemnify, and hold harmless Wanepass and its affiliates from any claims, damages, liabilities, losses, or expenses (including legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any third-party rights (including intellectual property or attendance issues at physical events).

We reserve the right to modify these Terms at any time. When changes are made, we will update the "Last Updated" date at the top of this page. If a modification is material, we will provide you with prominent notice (such as an email or an in-app alert). Continued use of the Platform after changes take effect constitutes acceptance of the revised Terms.

These Terms shall be governed by and construed in accordance with the laws of Canada, without regard to its conflict of law principles. Any legal suit, action, or proceeding arising out of these Terms shall be instituted exclusively in the courts located in Calgary, Alberta.

If you have any questions, feedback, or concerns regarding these Terms, please contact the team at:

• Email: support@wanepass.com
• Trade name: Wanepass (sole proprietorship registered in Alberta, Canada — Calgary)