Privacy Policy

We collect information about you in three ways: information you provide directly, information collected automatically, and information from third parties.

1.1. Information You Provide Directly

• Account Information: When you register for a Wanepass account, we collect your name, email address, phone number, and password.
• Billing and payment information: If you buy tickets or list paid events, Stripe collects card numbers, billing details, and — for organizers — bank account details needed for payouts. Wanepass does not store full card numbers or bank account numbers on our servers.
• Organizer Profile Information: If you host events, we collect company or individual details, social media links, and event descriptions.
• Video meeting connections: If you connect Zoom or Google Meet, we store the email address the provider returns for that connection and the OAuth tokens Zoom or Google issue so we can create, list, and manage meetings for you. How those tokens are stored is described under Data Security.

1.2. Information Collected Automatically (Cookies & Analytics)

When you navigate our Platform, certain data is collected automatically to understand how the system is performing:

• Log Data: IP addresses, browser type, operating system, referring URLs, and the pages you view.
• Device Data: Mobile device ID, model, manufacturer, and location data (if you grant permission).
• Cookies and Tracking: We use cookies to keep you logged in and to remember your preferences.

Notice Regarding Google Analytics: We use Google Analytics, a web analytics service provided by Google, Inc. on our frontend. Google Analytics uses cookies to analyze how visitors use our Platform. The information generated by the cookie about your use of the website (including your IP address) is transmitted to and stored by Google. Google uses this data to compile reports on website activity for us and to provide other services relating to website activity and internet usage.

1.3. Payment data: what Wanepass stores vs Stripe

Card payments are processed by Stripe, Inc. and its affiliates ("Stripe"), acting as a payment processor. Wanepass uses Stripe Connect Standard: organizers connect their own Stripe account. The organizer is the seller and merchant of record; ticket buyers pay the organizer’s Stripe account. Wanepass is the platform and collects a 3.5% application fee.

• Wanepass stores order records needed to run the platform: ticket types, amounts, currency, payment status, refund and dispute status, a Stripe payment or charge identifier, limited card metadata Stripe returns (for example brand and last four digits), and any organizer-configured tax name, rate, and tax amount on the order. We also store your connected-account status so we know whether you can sell paid tickets.
• Stripe stores and processes the sensitive payment data: full card numbers, authentication data, and organizer bank details used for payouts. Organizers complete Stripe’s identity verification (KYC) directly with Stripe.
• Wanepass never stores full payment card numbers, CVV codes, or complete bank account numbers. We are not a card vault.

We use the information we collect to run our platform and keep your experiences smooth. Specifically, we use it to:

• Process ticket transactions through Stripe, confirm orders, and deliver digital tickets to your email.
• Help Event Organizers manage attendee lists, check-ins, and event logistics.
• Analyze platform traffic and user behavior via Google Analytics to design better user interfaces and fix bugs.
• Send you customer support updates, security alerts, and event updates.
• Prevent fraudulent ticket sales, chargebacks, and unauthorized access.
• Create, list, and manage Zoom or Google Meet meetings when you connect those accounts on your personal Preferences.

We do not sell your personal data. We only share your data under the following transparent conditions:

You can manage much of your information on Wanepass, and you can ask us to act on the rest. These rights apply under Alberta's Personal Information Protection Act and, where it applies, the Personal Information Protection and Electronic Documents Act (PIPEDA).

• Account information: Sign in and open Profile to update your name, email, and password.
• Email Marketing: You can opt-out of marketing emails by clicking the "unsubscribe" link at the bottom of any email we send. You will still receive transactional emails (like ticket receipts).
• Google Analytics Opt-Out: You can prevent your data from being used by Google Analytics by installing the Google Analytics Opt-out Browser Add-on or by adjusting your browser settings to reject cookies entirely.
• Access: You can ask for a copy of the personal information we hold about you.
• Correction: You can ask us to correct personal information that is inaccurate or incomplete.
• Deletion: You can ask us to delete your account and the personal information we no longer need to provide the Services or to meet a legal duty (for example ticket, tax, and fraud records).
• Withdrawal of consent: You can withdraw consent for optional processing, including marketing email and a Zoom or Google Meet connection. Withdrawal does not undo processing that already happened. We may still process information where a contract or the law requires it, such as delivering a ticket you bought or keeping financial records.
• Complaint: You can complain to us, and you can complain to a privacy regulator. In Alberta, that is the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca). Where federal law applies, you can also contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

How to exercise these rights

To update your name, email, or password, sign in and open Profile. To stop Wanepass from using a Zoom or Google Meet connection, open Preferences → Connected apps and choose Disconnect. To request access, correction of something Profile cannot change, deletion of your account, or withdrawal of consent, email support@wanepass.com from the address on your account. There is no in-app control that deletes the whole account. We may ask you to confirm you control that email. We aim to respond within 30 days. Some records stay for as long as the law or a financial audit requires.

If you are not satisfied with our response, you may complain to the Office of the Information and Privacy Commissioner of Alberta (https://www.oipc.ab.ca). Where PIPEDA applies, you may also complain to the Office of the Privacy Commissioner of Canada (https://www.priv.gc.ca).

We protect personal information with access controls, so only people and systems that need it to run Wanepass can reach it, and we protect it in transit with HTTPS. No internet transmission is completely secure, so we cannot guarantee absolute security.

We retain your personal information for as long as your account remains active or as needed to provide the Services and to meet legal and financial audit requirements. When you ask us to delete your account, we delete or anonymize personal information we no longer need for those purposes.

Zoom and Google Meet OAuth tokens: If you connect Zoom or Google Meet, we store the OAuth tokens that provider issues for your account. We store those tokens encrypted at rest using Fernet. We use them only to create, list, and manage meetings for the user who connected the account. We do not sell them, and we do not use them for advertising. You can revoke this access by choosing Disconnect under Preferences → Connected apps. You can also revoke Wanepass in your Zoom or Google account. After you disconnect, we stop using that connection to create or manage meetings.

Our Services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal data, we will delete it immediately.

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this page periodically for any updates.

If you have any questions or concerns about how we handle your data or your privacy under this policy, please reach out:

• Email: support@wanepass.com
• Trade name: Wanepass (sole proprietorship registered in Alberta, Canada — Calgary)