Most of the time this is a short delay, not a lost payment. Your bank confirms the charge, and Wanepass then confirms it back before the ticket is issued — that round trip can take a few seconds to a couple of minutes.
Check the order status page
Go back to the confirmation page for your order (the link from checkout or your email). If it says the payment is still confirming, wait a moment and select Check payment status — do not pay again or resubmit the checkout form.
Screenshot: Order confirmation page while a payment is confirming
If your bank used 3D Secure or a verification step
Cards protected by 3D Secure / bank verification sometimes redirect back to Wanepass a little slower than the payment itself. See Understanding 3D Secure and bank verification for what that step does and how long to expect it to take.
Still don't see it after a few minutes
- Check your email (including Spam/Promotions) for the confirmation — see What to do if you didn't receive a confirmation email.
- Signed in? Open My Tickets; the order appears once confirmed.
- Checked out as a guest? Use Find your tickets with the email you paid with — see Finding tickets as a guest.
- Have your order reference ready (shown on the confirmation page) and email support@wanepass.com if the order still isn't confirmed after 30 minutes.
Important: don't pay twice
If the confirmation page shows the payment as pending or unconfirmed, your card was already charged once (or the request is in flight). Re-entering your card details starts a new charge attempt rather than fixing the first one — always use Check payment status first.
