Claiming a ticket sent to you

Open a ticket link from email and add it to your account.

Organizers and Wanepass send ticket links by email. Each link is unique and time-limited.

Open the link

  1. Tap View ticket or Claim ticket in the email.
  2. If prompted, sign in or create an account with the same email address.
  3. The ticket appears under My Tickets.

Screenshot: Email ticket link landing page with Claim ticket button

Ticket not showing?

  • Confirm you used the same email as the purchase.
  • Check spam for messages from Wanepass.
  • Use Find your tickets to resend links.

Note: Wanepass does not support transferring a ticket to another person through the app today. Ask the organizer to update the guest name or issue a new order if needed.

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