Refund rules are set by the event organizer, not Wanepass.
Before you request a refund
- Open the event page and read the Refund policy section.
- Check whether the organizer marked the event as refundable.
How to request a refund
- Reply to your order confirmation email, or
- Contact the organizer using the contact link on the event page.
Include your order reference and the reason for your request. The organizer processes approved refunds from their dashboard.
Screenshot: Event page refund policy section
Paid events
If you paid online, refunds return to the original payment method once the organizer approves them. Timing depends on your bank or card issuer.
