Does Wanepass charge attendees?
Platform fees may apply on paid tickets. Free events are free for guests unless the organizer collects payment offline.
How long do refunds take?
After an organizer approves a card refund, banks usually post it within 5–10 business days.
Which countries are supported?
Wanepass is available where our payment partners operate. Contact support@wanepass.com if you host events outside major markets.
Can I transfer my ticket to a friend?
In-app ticket transfer is not available yet. Ask the organizer to update the guest name or cancel and re-register.
Do you support Apple Wallet or Google Wallet?
Not yet. Open your QR code from My Tickets or your PDF confirmation.
Is there a mobile app?
Use Wanepass in your mobile browser — pages are optimized for phones, including check-in scanning for organizers.
How do I contact the organizer?
Use the contact link on the event page or reply to your order confirmation email.
Screenshot: Help Center search bar on landing page
