Help CenterCreating & Managing Events

Zoom for online events

Connect Zoom on your account, then create a meeting, pick an existing one, or paste a join link.

Connect Zoom under Preferences → Connected apps. Connecting the account does not create a meeting. You choose or paste the meeting later, in the event Location (Lieu) step, for a Virtual or Hybrid event.

Connect Zoom

  1. Sign in.
  2. Open Preferences. In the account menu this page is Settings. In the organizer menu it is Preferences. You can also choose Connect Zoom Account in the event builder Location section.
  3. Finish Zoom sign-in in the popup. The popup closes and you stay on Preferences or the event form.
  4. The page shows Connected (and the Zoom email, when Zoom returns one). That is not the same as creating a meeting.

This connection belongs to your personal account. Organization settings do not include Zoom.

Disconnect Zoom

  1. Open Preferences → Connected apps.
  2. Choose Disconnect next to Zoom.
  3. Confirm Disconnect Zoom from your account?

Wanepass then stops creating or listing meetings on that Zoom account. You can connect again later. You can also remove Wanepass in your Zoom account.

Add a Zoom meeting to an event

  1. In the event builder, open Location (Lieu).
  2. Choose Virtual or Hybrid. In person and TBA do not need a meeting link. For hybrid, you can also search a place, pick a recent venue, or Add this place.
  3. Under Meeting link, choose Zoom.
  4. If Zoom is not connected, choose Connect Zoom Account and finish the popup first.
  5. Set the link in one of three ways:
    • Create new meeting — Wanepass creates the meeting now and fills the join URL, meeting ID, and passcode on the form.
    • Select existing meeting — pick an upcoming meeting on the connected account. Delete meeting removes it from that Zoom account after you confirm.
    • Custom / personal link — paste a Zoom meeting or webinar URL (https://zoom.us/j/… or https://zoom.us/w/…).

Saving the event keeps the link already on the form. Wanepass does not create another meeting when that link is already filled.

If create, list, or delete fails, the form still works. Paste a link or try again later.

Optional Online instructions stay on this section. They appear with the join details and in email.

Public join link

Make the join link public is optional. It is off until you check it.

  • Checked: visitors see Join Zoom on the event page without an account.
  • Unchecked: the public page says Register to get the join link. People who already have a ticket see Open pass or Join via Wanepass on the ticket and the order confirmation. That pass opens Zoom. The confirmation email uses the same pass link, not the raw zoom.us URL.

Who can register depends on the tickets you set up (free, paid, or RSVP approval). See Setting up ticket types.

For attendees

Open the ticket from My Tickets or the confirmation email, then tap Open pass or Join via Wanepass. Zoom opens from that pass.

The confirmation email, the order confirmation, and My Tickets use that Wanepass pass link. They do not include the raw zoom.us URL. After a transfer is accepted, only the new holder can open the pass — the previous join token and QR stop working. See Transferring a ticket.

If the organizer checked Make the join link public, Join Zoom is also on the event page.

Troubleshooting

  • The popup closed or you cancelled. Choose Connect Zoom Account again. You stay on the same page.
  • Status says Reconnect. Disconnect Zoom in Preferences, then connect it again.
  • The meeting was not created. Paste a Custom / personal link, or disconnect and connect again in Preferences.
  • The link looks like a sign-in page. Paste the real join URL (https://zoom.us/j/…), not a Zoom login link.
  • Meeting connections are not configured. Connecting is unavailable on this environment. Paste a join link instead.

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