Canceling an event and refunding attendees

If you cancel an event, tell attendees quickly and honor your refund policy.

Close the event

1. Update the event description with a cancellation notice.
2. Set ticket sales to ended or hide ticket types.
3. Optionally mark the event Closed from settings when available.

Notify attendees

1. Go to Emails → Compose.
2. Filter recipients (all attendees or by instance).
3. Send a cancellation message with next steps.

Refunds

• Free events — no payment action needed; optionally revoke or mark tickets canceled from Attendees.
• Paid orders — open Orders, locate each paid order, and issue a refund. See Refunding an attendee.

Screenshot: Compose email screen with all attendees selected