Process refunds when your refund policy allows it.
Before you refund
- Confirm the event cancellation or guest request in writing.
- Paid card refunds return to the original payment method.
Issue a refund
- Open Orders.
- Select the paid order.
- Choose Refund and confirm the amount.
Screenshot: Order detail with Refund button
Refunded orders update the payments ledger automatically. Guests receive email confirmation when configured.
